SALESFORCE-SALES-REPRESENTATIVE RELIABLE EXAM PDF - FREE SALESFORCE-SALES-REPRESENTATIVE LEARNING CRAM

Salesforce-Sales-Representative Reliable Exam Pdf - Free Salesforce-Sales-Representative Learning Cram

Salesforce-Sales-Representative Reliable Exam Pdf - Free Salesforce-Sales-Representative Learning Cram

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For the challenging Salesforce Salesforce-Sales-Representative exam, they make an effort to locate reputable and recent Salesforce Salesforce-Sales-Representative practice questions. The high anxiety and demanding workload the candidate must face being qualified for the Salesforce Salesforce-Sales-Representative Certification are more difficult than only passing the Salesforce Salesforce-Sales-Representative exam.

Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Topic 2
  • Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
Topic 3
  • Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.
Topic 4
  • Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.
Topic 5
  • Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.

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Salesforce Certified Sales Representative Sample Questions (Q77-Q82):

NEW QUESTION # 77
A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer.
How can the sales rep comprehensively assess the effectiveness of their account management strategy?

  • A. Customer satisfaction surveys
  • B. Key performance indicators (KPIs)
  • C. Performance reviews with their team

Answer: B

Explanation:
Key performance indicators (KPIs) are measures that can help the sales rep comprehensively assess theeffectiveness of their account management strategy. KPIs are quantifiable metrics that reflect how well the sales rep is achieving their account management goals and objectives, such as revenue growth, customer retention, customer satisfaction, cross-selling, upselling, etc. KPIs help to track progress, identify strengths and weaknesses, and improve performance.References:https://www.salesforce.com/resources/articles/account- management/#account-management-kpis


NEW QUESTION # 78
A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?

  • A. Bundle additional products.
  • B. Extend a free trial.
  • C. Offer promotional discounts.

Answer: B

Explanation:
Offering promotional discounts is a way to convince an indecisive customer to find the solution invaluable and close the contract by creating a sense of urgency, exclusivity, and reciprocity. Promotional discounts can motivate the customer to act quickly before they miss out on a good deal, as well as make them feel special and appreciated for choosing your solution. Reference: https://www.salesforce.com/resources/articles/sales-promotion/#sales-promotion-examples Extending a free trial is a good way to convince an indecisive customer to close the contract, as it allows them to experience the value of the solution firsthand and overcome any doubts or objections. A free trial also creates a sense of urgency and scarcity, as the customer knows that they have a limited time to take advantage of the offer. By extending a free trial, the sales rep can demonstrate confidence in the solution and show the customer that they are willing to accommodate their needs and preferences. Reference:
Turn Undecided Customers into Successful Sales - Upnify, section "Offer guarantees and flexible policies".
How to Handle Indecisive Customers? - Bitrix24, section "Offer a free trial or a money-back guarantee".


NEW QUESTION # 79
A sales representative is engaging in a discovery conversation with a prospect.
Which approach should the sales rep take during this conversation?

  • A. Ask open-ended questions to understand the prospect's challenges and goals.
  • B. Present the history and innovation of their company in bringing new products to market.
  • C. Share the information gathered from online research about the customer's company.

Answer: A

Explanation:
Asking open-ended questions to understand the prospect's challenges and goals is the approach that the sales rep should take during a discovery conversation with a prospect. A discovery conversation is a conversation that helps to uncover information about the prospect's situation, needs, pain points, and objectives. Asking open-ended questions is an effective way to elicit detailed and meaningful responses from the prospect, as well as to show interest and empathy for their challenges and goals.


NEW QUESTION # 80
A sales representative has a prospect who is in discussions with multiple vendors about competing products. The sales rep is concerned the prospect might not remember the valuable benefits of the solution.
Which closure practice should the sales rep use to gain a commitment with this prospect?

  • A. Assumptive
  • B. Takeaway
  • C. Summary

Answer: C

Explanation:
A summary is a closure practice that the sales rep should use to gain a commitment with a prospect who is in discussions with multiple vendors. A summary is a concise recap of the value proposition of the solution, highlighting how it addresses the prospect's pain points and needs, and delivers tangible benefits and outcomes. A summary helps to reinforce the value of the solution, differentiate it from competitors, and persuade the prospect to take action. Reference: https://www.salesforce.com/resources/articles/sales-process/#close


NEW QUESTION # 81
A sales representative is using a creative problem-solving process to help their customer uncover breakthrough solutions.
What is the name of this approach?

  • A. Linear sales
  • B. Design thinking
  • C. Agile methodology

Answer: B

Explanation:
Design thinking is a creative problem-solving process that involves understanding the customer's needs, challenges, and goals, and generating innovative solutions that address them. Design thinking is based on five stages: empathize, define, ideate, prototype, and test. By using design thinking, sales representatives can help their customers discover new possibilities, overcome obstacles, and create value. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Use Design Thinking to Solve Customer Problems".
What is Design Thinking? - updated 2024 | IxDF
Design thinking, explained | MIT Sloan


NEW QUESTION # 82
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